Car Glass Repair Privacy Policy
Car Glass Repair values your privacy and is dedicated to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website, mobile application, or any related services (together, the “Services”). By using our Services, you agree to the practices described in this policy. If you do not agree, please do not access or use our Services.

Our website address is: https://carglassrepair.net

This policy is part of our Terms of Use. Terms not defined here have the meaning given in the Terms of Use.

Updates to This Policy
We may revise this Privacy Policy periodically. Any updates will be posted on this page with the revised date noted above. Continued use of our Services following these changes signifies your acceptance of the revised policy.

Third-Party Websites
Our Services may contain links to websites operated by third parties. Car Glass Repair is not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies before sharing any personal information.

Information We Collect
When you create an account, book a service, or apply as a technician, we may collect personal data (“Personal Information”) such as:
Your name and contact information (e.g., email, phone number)
Vehicle details (e.g., make, model, VIN)
Payment information
Technician-related information (e.g., experience, licensing, tax identification)

Requesting Deletion of Personal Information
You may request deletion of your personal data if it’s no longer necessary or if it was processed unlawfully. Please contact us through:
Phone: 1-(737) 353-0163
Email: info@cargllasrepair.net
We will confirm receipt of your request within 10 business days and aim to respond within 45 calendar days.

SMS/MMS Privacy Notice
If you opt-in to receive SMS or MMS messages from Car Glass Repair, your personal data will be used strictly for service delivery and communication. We do not sell or share your contact information for marketing purposes.

Communications and Call Data
To support service coordination between customers and technicians, we may collect and store details such as:
Phone numbers
SMS messages and content
Call duration and timestamps

Service Orders and Coordination
Information related to your service orders may be shared between you, Car Glass Repair, and the assigned technician to ensure completion of services. Aggregated, non-identifiable data may also be used for analytical purposes.

Surveys and Promotions
We may conduct optional surveys or run contests to improve our services. Any participation is voluntary, and collected responses will be anonymized and only used for internal analysis or in aggregate form.


Cookies and Tracking Technologies
We use cookies and similar tools to enhance user experience and personalize our Services. You can manage your cookie settings through your browser, though disabling them may affect functionality.

Advertising Identifiers
To provide targeted advertising, we may use ad identifiers collected from your device. These identifiers do not contain personal details such as your name or contact information.

Technician Information
Technicians may be asked to share profile details, including experience and certifications. Portions of this information might be visible to customers to assist in choosing service providers.

How We Use Your Data
We use your Personal Information to:
Deliver and improve our Services
Send updates and service confirmations
Communicate regarding orders or promotions
Ensure customer support and satisfaction
We do not sell or rent your personal information. However, we may share it with service partners when necessary and always in accordance with this policy.

Third-Party Service Providers
We work with trusted partners to assist with various aspects of our Services. These partners are authorized to use your Personal Information solely to provide the contracted services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


Security of Your Data
We implement reasonable security protocols to protect your personal information. However, no online system can guarantee 100% security. We recommend caution when sharing sensitive data over the internet.

SMS Terms and Conditions:
Upon messaging opt-in, the end user agrees to receive messages from Car Glass Repair regarding appointment reminders, quotes, and ETA.. End users can opt-out at any time by replying STOP, or request more information by replying HELP. Message frequency varies. Message and data rates may apply.
 
For support or questions, reply “HELP” to any message or contact our customer support at (737) 353-0163. Please include a link to your privacy policy to your opt-in messages too.